Last updated: 31 July 2026
These general terms and conditions apply to all contracts concluded between DreamyHelper and consumers via the website dreamyhelper.com.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Yagiz Dogan Alsan
Sole proprietorship
Weselerstraße 48
40239 Düsseldorf
Germany
Customer service hours:
Monday – Friday: 9:00 am – 5:00 pm (CET)
Email: support@dreamyhelper.com
Contact form: Click here
Response time:
Usually within 24 hours.
The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding invitation to place an order.
By clicking the order button, you submit a binding offer to purchase. The contract is concluded as soon as we confirm your order by email or ship the goods.
All prices shown are final prices in the currency displayed.
Any shipping costs are shown transparently during the ordering process.
The available payment methods are shown at checkout. Depending on the payment method, your account is charged at the time of order confirmation or shipment.
We reserve the right to refuse orders where fraud or payment manipulation is suspected.
Delivery is made to the address provided by the customer.
The estimated delivery time is 5–10 business days, unless stated otherwise in the product description.
Some products are shipped from international warehouses. This may result in longer transport times or logistical delays in individual cases.
Consumers have the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.
To exercise the right of withdrawal, a clear statement by email to
support@dreamyhelper.com is sufficient.
Return shipping costs are borne by the consumer unless otherwise agreed.
After receipt and inspection of the returned goods, we will refund the purchase price within 7 days via the original payment method.
The goods must be returned unused, undamaged and in a resaleable condition.
For deliveries from abroad, additional charges (e.g. import VAT or customs duties) may be levied in individual cases by the respective customs authority or carrier.
These charges are beyond our control. Please check with the relevant authorities before ordering.
The statutory warranty rights apply.
Please notify us of any defects or damage promptly by email so that we can offer a quick solution.
We are liable without limitation for intent and gross negligence as well as for injury to life, body or health.
Otherwise, liability is limited to foreseeable damage typical of the contract.
Complaints can be sent at any time by email to
support@dreamyhelper.com.
We aim to respond within 24 hours.
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
Mandatory consumer protection provisions of the customer's country of residence remain unaffected.
Should any provision of these terms be wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.
Need support? We're here for you.
Customer service hours:
Monday – Friday: 9:00 am – 5:00 pm (CET)
Email: support@dreamyhelper.com
Contact form: Click here
Response time:
Usually within 24 hours.
Business address:
Yagiz Dogan Alsan
Weselerstraße 48
40239 Düsseldorf
Germany
This is an English translation. In case of doubt, the German version applies.