Privacy policy

Privacy policy

Last updated: 31 July 2026

This privacy policy informs you how DreamyHelper ("we", "us", "our") collects, uses and shares personal data when you visit our website dreamyhelper.com, shop there or use our services.

In this privacy policy, "you" refers to all visitors and customers of our website.

Please read this privacy policy carefully.

1. Changes to this privacy policy

We reserve the right to amend this privacy policy as necessary to reflect changes in our business processes, technical developments or legal requirements.

The current version is always published on this page. The date of the last update is adjusted accordingly.

2. What personal data we collect

a) Data you provide to us directly

We collect personal data that you voluntarily provide to us, in particular:

• Contact information such as name, email address and billing and delivery address
• Order and payment information (e.g. products ordered, payment status, shipping details)
• Data you provide in customer enquiries, support contacts or feedback
• Marketing preferences, reviews or voluntary messages

b) Automatically collected data

When you visit our website, certain data may be collected automatically, including:

• IP address, device type, browser type and operating system
• Usage data such as pages visited, time spent and interactions
• Cookies and similar technologies to support functionality, analytics and performance

c) Data from third parties

We receive personal data from trusted third-party providers who support us in running our business, including:

• Shopify, as the technical platform of our online shop
• Payment service providers and shipping partners
• Analytics and marketing platforms (e.g. Google, Meta), provided you have consented to this

3. Purpose of data processing

We use your personal data to:

• process orders and deliver products
• manage customer accounts and settings
• communicate with you about orders, policies or support requests
• send marketing information, provided you have agreed to this
• detect and prevent fraud, abuse or security incidents
• improve our website, services and user experience
• comply with legal, tax and regulatory obligations

4. Legal bases for processing

Your personal data is processed on the following legal bases:

• Art. 6(1)(b) GDPR (performance of a contract)
• Art. 6(1)(c) GDPR (legal obligation)
• Art. 6(1)(a) GDPR (consent, e.g. marketing)
• Art. 6(1)(f) GDPR (legitimate interest, e.g. security and optimisation of our offering)

5. Sharing of personal data

We only share personal data where this is necessary to provide our services, in particular with:

• Payment, shipping and IT service providers
• Hosting and analytics providers
• Marketing platforms, provided you have expressly agreed to this
• Authorities or public bodies, where we are legally obliged to do so

Sensitive personal data is not shared for sales or profiling purposes without your express consent.

6. Cookies and tracking technologies

We use cookies and similar technologies to:

• ensure basic website functions
• store user preferences
• analyse and improve the use of our website

You can restrict or disable cookies at any time in your browser settings. Please note that certain website functions may then be limited.

7. Third-party websites

Our website may contain links to external websites or services that are not operated by us.

We accept no responsibility for their content and privacy practices. Please refer directly to the privacy policies of the respective providers.

8. Data of minors

Our offers are aimed exclusively at adults.

We do not knowingly collect personal data from persons under the age of 18.

If you suspect that such data has nevertheless been submitted, please contact us so that we can delete it immediately.

9. Your rights under the GDPR

As a data subject, you have the following rights:

• Access to your stored personal data
• Rectification of incorrect or incomplete data
• Erasure of your data ("right to be forgotten")
• Restriction of processing
• Objection to processing
• Data portability
• Withdrawal of consent given, with effect for the future
• Lodging a complaint with a data protection supervisory authority

To exercise your rights, please contact us at:
support@dreamyhelper.com

We usually respond to legitimate requests within 30 days.

10. Storage period

We only store personal data for as long as is necessary to fulfil the contract, comply with legal obligations or enforce our claims.

Data that is no longer needed is deleted or anonymised.

11. Data security

We use appropriate technical and organisational security measures to protect your data.

Despite all measures, absolute security of data transmission on the internet cannot be guaranteed.

12. International data transfers

When using external service providers (e.g. Shopify), data may be transferred to countries outside the EU.

In these cases, we ensure an adequate level of data protection through appropriate safeguards (e.g. EU standard contractual clauses).

13. Contact

Need support? We're here for you.

Customer service hours:
Monday – Friday: 9:00 am – 5:00 pm (CET)

Email: support@dreamyhelper.com

Response time:
Usually within 24 hours.

Business address:
Yagiz Dogan Alsan
Weselerstraße 48
40239 Düsseldorf
Germany

This is an English translation. In case of doubt, the German version applies.