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Refund policy

Return and refund policy

Key details

  • Return period: 14 days from the delivery date
  • Restocking fee: None
  • Refund processing time: up to 7 days after receipt and inspection of the goods
  • Return shipping costs: borne by the customer
  • Exchanges: accepted (within 14 days)

Note: Your statutory rights (e.g. the right of withdrawal) remain unaffected by these terms.

Return process (how it works)

  1. Get in touch: Write to support@dreamyhelper.com (please include your order number and the items concerned) or use our contact form.
  2. Prepare the return: Pack the items securely in their original packaging with all labels.
  3. Shipping: Send the return at your own expense to the return address given below. Please use tracking and keep the proof of postage.
  4. Receipt & inspection: Once the goods arrive, we inspect them. The refund is then made in accordance with the conditions described below.

Refunds

  • The refund is made to the original payment method.
  • Depending on the payment provider/bank, it may take up to 7 days after our confirmation for the refund to be credited.
  • No restocking fees are charged.
  • In the case of signs of use or missing original packaging, reasonable compensation for loss of value may be deducted from the refund amount.

Exchanges

Would you like to exchange an item (e.g. for a different variant)?
Write to us at support@dreamyhelper.com or use our contact form – we will guide you through the exchange process.

Requirement for an exchange: the item is returned complete and within 30 days of the delivery date.

Cancellations

If you would like to cancel an order, please contact us as early as possible at support@dreamyhelper.com or via our contact form.

Once an order has been processed, we can no longer guarantee a cancellation.

Damaged or incorrect items

If you receive a damaged or incorrect item, we apologise for the inconvenience.

Please send photos of the item and your order number to support@dreamyhelper.com. We will review the case promptly and, depending on the situation, arrange a replacement or a refund.

Contact

Need support? We're here for you.

Customer service hours:
Monday – Friday: 9:00 am – 5:00 pm (CET)

Email: support@dreamyhelper.com
Contact form: Click here

Response time:
Usually within 24 hours.

Business address:
Yagiz Dogan Alsan
Weselerstraße 48
40239 Düsseldorf
Germany

This is an English translation. In case of doubt, the German version applies.