Last updated: 15 August 2026
At DreamyHelper, we place great importance on handling your order transparently and reliably. Below you will find all important information on shipping areas, processing times, delivery times, shipping costs, tracking and how we deal with possible delivery problems.
These shipping terms apply to deliveries to Germany.
In order to offer you a wider range of products and attractive prices, shipping is handled by international logistics partners. Orders are shipped directly from partner warehouses outside Germany and delivered with tracking to the delivery address provided.
Orders are processed within 1–3 business days after receipt of payment.
Orders received before 4:00 pm (CET) are usually processed on the same or the following business day. Orders received after this time are processed on the next business day.
Processing and shipping take place Monday to Friday, excluding public holidays.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping within Germany is free.
There is no minimum order value.
All prices shown on the website include all shipping and handling costs. No additional fees are charged at checkout.
Estimated delivery times within Germany are:
Please note that these are non-binding estimates. The actual delivery time may vary depending on the carrier, customs clearance, weather conditions or order volume.
Delivery within Germany is usually carried out by DHL or an equivalent carrier once the shipment enters the German delivery network.
All orders are shipped with tracking.
Once your order has shipped, you will receive an email with your tracking number.
Please note that tracking information may take up to 24 hours to update.
Despite careful planning, delays may occur in individual cases, for example due to customs clearance, logistical bottlenecks or seasonally increased shipping volumes. These circumstances are beyond our direct control.
Please make sure your delivery address is correct and complete. Unfortunately, we cannot accept liability for delivery problems caused by incorrect address details.
If your order exceeds the stated delivery time, please contact our customer service – we will be happy to help.
If your order has not arrived 3 business days after the stated delivery time has passed, please contact us at:
Please include your order number.
If a shipment is confirmed as lost by the carrier, we will offer you either a free replacement shipment or a full refund via the original payment method, at your choice.
Need support? We're here for you.
Customer service hours:
Monday – Friday: 9:00 am – 5:00 pm (CET)
Email: support@dreamyhelper.com
Contact form: Click here
Response time:
Usually within 24 hours.
Business address:
Yagiz Dogan Alsan
Weselerstraße 48
40239 Düsseldorf
Germany